Refund Policy

Cancelling a subscription

You can cancel at any time from the billing page or the Paddle customer portal. Access and the credits already granted for the current period remain until that period ends; nothing further is charged.

Refunds on a subscription

Contact us within 14 days of a charge and we will refund it in full, provided fewer than 20% of that period's credits have been spent. Beyond that, refunds are assessed against credits actually consumed, since each one represents work already paid for to third parties.

Payments are processed by Paddle as merchant of record, so refunds are issued through Paddle and appear against the original payment method.

Credits that could not be delivered

You are not charged for work that did not happen. A lead the pipeline could not complete costs a quarter of a credit rather than a full one, and a company that has unsubscribed costs nothing at all — both are handled automatically, with no need to ask.

If a run fails in a way that is our fault, write to us and the credits are returned to your balance.

How to ask

Email the address below with the account email and the charge date. Refunds are processed within five working days of agreement.

Questions? Write to privacy@akidata.co